800-889-9038
[email protected]
Hire Us

Privacy Policy

1. Introduction

This Privacy Policy outlines how Durable Exteriors, Inc. (“we,” “our,” “us” or “the Company”) collects, uses, discloses, and protects your personal information when you access our website or interact with us through our online forms. We are committed to maintaining your trust by protecting your personal data in accordance with applicable laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and relevant Maryland state law.

2. Definitions

  • Website: The publicly accessible web domain at https://durable-exteriors.com, including all pages, forms, and subdomains.
  • Company: Durable Exteriors, Inc., including employees, contractors, and authorized representatives.
  • Cookies: Small text files stored on a user’s browser that collect information about website usage and preferences.
  • Personal Data: Any data that identifies or can be used to identify an individual, such as name, email, phone number, or IP address.
  • Processing: Any operation performed on Personal Data, including collection, recording, organization, storage, alteration, or deletion.
  • Google Analytics: A web analytics service provided by Google LLC that collects usage and traffic data from visitors to our site.
  • GDPR: The General Data Protection Regulation, which governs how data about individuals in the EU is handled.
  • CCPA: The California Consumer Privacy Act, which governs personal data rights for residents of California.

3. Information We Collect

We may collect the following information from users:

  • Full name, phone number, email address, and inquiry details submitted through the contact form
  • IP address, browser type, device type, operating system, and pages visited on the site
  • Cookies and usage data collected via Google Analytics or similar tools

4. How We Use Your Information

The information collected is used to:

  • Respond to inquiries and provide quotes for our services
  • Schedule consultations or follow-ups
  • Improve the content, functionality, and performance of our website
  • Analyze website traffic and usage behavior through Google Analytics
  • Ensure compliance with legal obligations

5. Google Analytics

We use Google Analytics to gather statistics about how users interact with our website. This includes:

  • Pages visited
  • Time spent on each page
  • Geographic location (based on IP)
  • Referring websites

Google’s full policy on data usage is available at:
 https://policies.google.com/technologies/partner-sites 

To opt out, you can install the Google Analytics Opt-Out Browser Add-on:
 https://tools.google.com/dlpage/gaoptout 

6. Cookies and Tracking Technologies

We use cookies for:

  • Website functionality
  • Session management
  • User experience customization
  • Analytics tracking

You can disable cookies in your browser settings; however, this may limit some site features.

7. Information Sharing & Third-Party Disclosure

We do not sell or rent your Personal Data. We may share your information with:

  • Website hosting and maintenance providers
  • Analytics and marketing service providers (e.g., Google Analytics)
  • Legal or government authorities when required to comply with applicable laws

All third-party vendors are contractually obligated to maintain the confidentiality and security of your data.

8. Your Rights Under GDPR and CCPA

For EU Residents (GDPR), you have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Restrict or object to data processing
  • Request a copy of your data in a portable format

For California Residents (CCPA), you have the right to:

  • Know what personal data is being collected and how it’s used
  • Request deletion of your data
  • Opt out of the sale of personal data (we do not sell data)
  • Receive equal service and price regardless of exercising privacy rights

To exercise these rights, please contact us at: [email protected]

9. You Have the Right to Delete or Request That We Assist in Deleting the Personal Data That We Have Collected About You

To submit a deletion request, please email us with your full name and email address. We will confirm your identity and respond promptly unless retention is required for:

  • Legal compliance
  • Fraud prevention
  • Contractual obligations (e.g., warranty follow-up)

10. Links to Other Websites

Our website may contain links to third-party websites (e.g., manufacturers, partners). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any information.

11. Children’s Privacy

Our services are intended for individuals 18 and older. We do not knowingly collect or process data from children under the age of 13. If we discover such information, we will delete it promptly.

12. Data Security

We take commercially reasonable measures to secure your information, including:

  • Secure servers and data encryption
  • SSL (Secure Socket Layer) for data transmission
  • Limited access to Personal Data by authorized personnel only

Despite these measures, no online transmission is 100% secure.

13. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Updates will be posted to this page with a new “Effective Date.” Continued use of the site indicates your acceptance of any changes.

Effective Date: 6/17/2025